My Service Transaction from the Middle Ages with
My AC went out on Tuesday. They came out Thursday and diagnosed the problem as a blown motor than had to be ordered.
They came back today, Saturday, now 4 days with no AC, and installed the new motor, but somehow tripped part of our main breaker outside our apartment and couldn't fix it - HVAC guys are not electricians.
Service America apparently doesn't have electricians available on call on the weekends, so their solution was to come back Tuesday. We couldn't do it Monday and Tuesday wasn't great either. That would be four more days with no AC...
More problems: the breaker also controlled our main overhead fan (pretty crucial with no AC), our washer and dryer, and our hot water heater. Great.
So, we said screw that and called an electrician who showed up in 20 mins and found the problem in another five.
All good, right?
Could have been. Except Service America wanted to get paid for installing a motor that we didn't know worked. We said "Nope, not until we see that it works."
I should note here that Service America installed this HVAC unit and have serviced it at least twice and obviously knows who we are.
The repairman was actually very nice. He did his job. He was courteous. He just wasn't an electrician.
His supervisor on the otherhand is and asshat and should be fired. He told the repairman to remove the new motor if we didn't pay him then and there.
Yeah, you heard that right. The part was actually under warranty, so he was essentially saying he would rather have his guy do the job twice rather than do the right thing for the customer. What a monosylabbic moron.
We paid up under the scare tactics employed by this creep of a supervisor.
Service America will be getting a bill for the independent electrician we had to hire, but if people like the moron above are in charge, you can guess the chances that it will be paid.
To the repairman: Thank you. Things are cooling off nicely now. Both the temperature and me.